OLA, or Operational Level Agreement, and SLA, or Service Level Agreement, are agreements that are widely used in the Information Technology sector. Well, the names itself show that they are different in their characteristics.
When taking about the two, OLA refers to the operational level of agreement, and SLA refers to the service level of agreement. SLA focuses on the service part of agreement, like the uptime of services and performance. On the other hand, OLA is an agreement in respect to maintenance and other services.
Let us first see what SLA stands for. The Service Level Agreement is basically a contract between a service provider and a customer. The agreement ensures that all the computer equipment will be well maintained.
When talking about OLA, it is an agreement between the internal support groups of an institution that supports SLA. According to the Operational Level Agreement, each internal support group has certain responsibilities to the other group. The OLA clearly depicts the performance and relationship of the internal service groups. The main objective of OLA is to ensure that all the support groups provide the intended Service Level Agreement.
Unlike the Operational Level Agreement, the Service Level Agreement connects the service providers with the customers.
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